The Laundress Reviews

TheLaundress.com has a return policy that allows customers to request a return within 30 days of their purchase if they are unsatisfied with the product. To initiate a return, customers are advised to email at customerservice@thelaundress.com. In case of damaged garments, while The Laundress is not liable, they offer a full refund for the products used.

As for the shipping policy, The Laundress ships to any street address in the United States, including Alaska and Hawaii for an additional air shipping cost. They do not ship to APO addresses within the United States or internationally. Domestic Ground Shipping is free in the contiguous U.S on orders over $50. For orders below $50, shipping is $5.95. Shipments to Alaska and Hawaii are subject to additional air shipment fees. Standard shipments placed before 11am EST will typically process by the next business day and will take 3-5 days via UPS. Expedited shipments placed before 2pm EST will ship the same day.

Thelaundress.com is known for its luxury laundry detergent and fabric care products. Some of the popular products include the Signature Detergent Classic for everyday laundering, the Darks Detergent for darks and colors, and the Whites Detergent for whites. They also offer a Stain Solution that fights old and new stains on fabrics. The website provides a Care Tag Guide to help customers decode their garment labels and get washing instructions. They also have a Stain Guide for expert stain treatments. Thelaundress.com also offers plant-derived laundry and home cleaning products that preserve clothing and deep clean every room. Their product line includes detergents, fabric softeners, and more for everyday and specialty fabric care. They also have a Baby Fragrance Free Gift Set. All these products are designed for beautifully clean laundry, for people who love their clothes. Thelaundress.com also offers collections like Best Sellers, Clean & Airy, Cotton & Polyester, Delicate Wash, Denim, and Detergents & Fabric Care.

TheLaundress.com accepts U.S. based cards, including credit, debit and gift cards. The payment methods are managed by one of the following: Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, PayPal, and Amazon Pay. There is also an Auto-Replenishment program where customers can schedule regular deliveries of their favorite products. This service is customizable and changes can be made online at any time. The actual cost of each shipment may vary depending on the quantity and frequency chosen. Auto Replenish items will ship automatically until the customer cancels. By placing an Auto-Replenishment order, the customer authorizes TheLaundress.com to charge their credit card for future orders at the frequency and quantity they have selected. TheLaundress.com also has a Rewards program where customers can earn points in several different ways such as signing up for the program, making purchases, liking or following TheLaundress on social media, and celebrating their birthday. These points can be redeemed for a special dollar off the customer's purchase. However, points expire if the customer has not purchased for the past 12 months.

The Laundress is a retailer that offers fabric care solutions. The prices for their products vary. For instance, the Signature Detergent Classic is priced at $26. The Darks Detergent, which is a staff favorite, is also priced at $26. They also offer a Signature Detergent Classic Gallon at a price of $82. It's important to note that these prices are subject to change and it's always best to check the website for the most current pricing. If you're interested in a more economical option, they offer a $104 Value Signature Detergent Classic Gallon which is excluded from discounts and is priced at $82. The Laundress is known for its luxury detergents and fabric care solutions. However, it's been noted that the prices for their laundry and cleaning supplies are steep compared to other brands. Despite this, many customers find value in their products due to their effectiveness and the brand's commitment to sustainability. All of their bottles are made from 100% recycled materials and their shipping is completely carbon-neutral. They also offer a wide range of products for different purposes such as regular washes, stain removers, and delicate formulas. They even have baby-friendly products. The Laundress also offers multiple ways to save, including a subscription service. However, international shipping costs are not explicitly listed and will be calculated upon checkout. It's always recommended to review the shipping and handling policies before making a purchase.

To get in touch with The Laundress customer service, there are two main methods. One can either call them at +1-800-282-4121 or send an email to customerservice@thelaundress.com. The customer service team aims to respond to all inquiries within 24-48 hours. To ensure the quickest response, it's recommended to leave only one message and include the order number, if applicable. For media inquiries, one can send an email to communications@thelaundress.com. The customer service hours are Monday - Thursday 10:30am to 5pm EST, and Friday 9:30am to 1pm EST.